American Queen Steamboat Company (AQSC), which plans to resume operations in July, will offer a new flexible change policy.
Customers can now have peace of mind when making reservations thanks to AQSC’s flexible change policy, allowing passengers to change their reservation for any personal reason up to 24 hours before boarding.
This new policy is part of AQSC’s three-pronged response to the resumption of operations: a partnership of experts, health and safety protocols and a flexible change policy.
The company has partnered with Ochsner Health to improve its already high health and safety protocols across its fleet. Now, with this flexible reservation policy, the cruise line believes it has further strengthened its commitment to its customers.
The new flexible change policy is as follows:
—Customers can cancel any 2020 reservation up to 24 hours before departure and redeem a future cruise credit.
—The future cruise certificate will include the price of the trip, hotel packages, city break packages and insurance. The shipping costs will be reimbursed normally.
—The Future Cruise certificate is valid for travel in 2020, 2021 or 2022.
—This policy is in effect until December 31, 2020.