Egencia Adds Hotel Chat and Package Booking Features to its Business Travel Platform


Egencia, Expedia Groupthe business travel arm of, is rolling out updates to its platform that benefit both business travelers and companies.

In what it touts as an “industry first feature,” Egencia launched Hotel Conversations, which enables two-way conversations between travelers and hoteliers.

Using the Egencia app, travelers can ask questions about hotels, confirm plans or make requests, down to the type of pillow they want in their room.

Hoteliers can also contact guests prior to their stay to offer welcome messages or additional services or treatments.

Egencia is also leveraging Expedia Group’s relationship with hotels through its new Air and Hotel packages, which allow business travelers to access hotels at special rates once they have booked their flight.

Travelers who book a hotel within 10 days of booking their flight will have the ability to book more top-rated hotels that might otherwise be out of policy, Egencia says, and companies in turn benefit from a overall travel cost reduced.

Egencia’s existing Travel Tracker, which allows Travel Managers to locate travelers, is also getting an upgrade: Travel Managers can now search for specific regions by drawing a circle or square on a map. line.

The designation will indicate whether employees are in the area and, if so, travel managers can offer support in the event of unforeseen circumstances, such as weather.

Egencia today announced updates to the platform at the Business Travel Fair in London.


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