Where to find DHA offices that offer online reservations


The long-awaited Department of the Interior (DHA) online appointment scheduling system went live this week, following a pilot phase in December.

However, only select Home affairs offices (28) in seven provinces offer the service, according to the DHA website. The provinces are Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, North West, Limpopo and Mpumalanga.

The In-branch appointment scheduling systemor BABS, allows customers to make an electronic reservation for selected services at DHA offices.

Speaking at the 702 breakfast, Thulani Mavuso, Deputy Director General (DDG) for Institutional Planning and Support at DHA, said the appointment scheduling system is limited to two products (services) – smart ID cards and passports – for the time being.

This is mainly due to the high demand for these two services. “We cannot book appointments for death registration as these are natural occurrences. But with respect to these two products, we believe we may be able to book for them.”

The DDG explained that the system is linked to the national population register; therefore, the client must provide details, such as ID number and names, of how they appear in the ID book when booking.

“The system checks against the population register. We were trying to avoid a situation where we have an emergence of agents who are now going to take these slots and then resell them to people, because we’ve seen that happen before.

The DHA first mentioned plans for the online appointment booking system last year, while briefing Parliament’s Home Affairs Portfolio Committee on interventions on the war on queues.

At the time, Livhuwani chief executive Tommy Makhode told the committee that the appointment system is akin to the one customers use to make reservations for passports and smart ID cards with their respective banks. .

BABS was touted as one of the strategies in the Home Office’s fight against meandering queues and the illegal practice of blocking slots in queues for resale to members of the public.

The DHA notes that the system will not be open to abuse. “In the office, the office manager and supervisors will ensure that queues are closely monitored to ensure that all customers are served and treated fairly.”

The department, according to Mavuso, currently runs a hybrid model, with separate queues for pre-booked customers and walk-in customers.

The department encourages citizens to use the online booking system, saying that in the near future, some Home Affairs will process smart ID and passport applications only for clients who have booked an appointment through BABS.

“We are not going to deny anyone at this stage, but we just want South Africans to adopt this particular mode of online booking if they need a passport or a smart ID card. “, says Mavuso.

BABS is being rolled out to all live offices and by the end of June 43 offices will have the reservation system. “We will continue the deployment from July 1.”

Home Affairs Offices that offer BABS:

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