IRCTC Launches AI Chatbot 'AskDisha 2.0' to Revolutionize Train Ticket Booking and Customer Service

To enhance user experience on the Indian Railways Catering and Tourism Corporation (IRCTC) platform, Indian Railways has introduced AskDisha 2.0, an AI chatbot designed to streamline train ticket booking and related services. This tool offers a suite of services, from booking tickets to processing refunds and providing essential information.

Here's a comprehensive overview of IRCTC's AI chatbot:

Understanding AskDisha 2.0

AskDisha 2.0, short for Digital Interaction TO Seek Help Anytime, is an AI and machine learning-driven chatbot developed using CoRover.AI. It supports multiple languages, including Hindi, English, and Hinglish, and can be accessed via both the IRCTC mobile app and website.

This innovative chatbot simplifies various services offered by the train ticket booking platform. Users can effortlessly book tickets, check PNR status, cancel tickets, and perform other actions using simple commands within AskDisha 2.0.

Furthermore, AskDisha 2.0 supports voice commands, allowing users to access services hands-free.

Key Services Offered by AskDisha 2.0

The AI chatbot provides a range of convenient services:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0

AskDisha 2.0 is readily available on both the IRCTC website and mobile app:

• Website:
  • Visit the official IRCTC website.
  • Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
  • Enter your query in the text box or use the microphone icon for voice commands.
• Mobile App:
  • Download the IRCTC Rail Connect app on your smartphone.
  • Find the AskDisha 2.0 icon and begin typing or speaking your query.